Shipping & Processing
Please allow up to 7-14 business days to receive your tresses. ID Verification must be completed within 24 hours, if not completed order will be CANCELLED.
(Orders are not processed on weekends or holidays, please plan ahead). Please keep in mind, you will not receive any updates on your order while it's being processed. After processing we will do a quality control test which would take 2-3 days. After quality control you will receive tracking information for your order (s) via email. Shipping takes between 2-4 business days.
If you opt for coloring services that will take an additional 3 days for completion.
USPS Priority Mail or FedEx (2-3 Business Day Shipping)
USPS Overnight (1-2 Business Days) Please note overnight shipping is only for Boujee Dolls based in the USA.
We ship worldwide! All costs are on you.
To calculate your shipping window manually, begin by identifying the fulfillment duration specified for your order type. Starting from the next business day after your purchase date, exclude weekends and U.S. holidays, and continue counting business days (M-F) until you reach the specified range that corresponds to your shipping window. By considering only the business days, you can accurately determine the timeframe within which your order is expected to be shipped.
For customers located near Silver Spring, MD, we offer the convenient option of choosing "Local Pick-Up" as your delivery method during checkout. It's essential to understand that selecting this option does not impact or expedite the processing times or shipping windows. The same terms and durations mentioned in the Estimated Shipping Duration still apply. For example, if your estimated shipping duration is stated as 7-14 business days, you can expect to receive your Pick-Up ready email within the same timeframe unless we have hair on hand.
Your pick-up ready email, which will be sent to you during the specified shipping window, will contain all the necessary details for your pick-up, including the precise address, designated pick-up times, and pick-up instructions. Please note that pick-ups are only available during our regular business hours. If you would like your order to be dropped off it will be an additional charge based on mileage. Please reach out to us first for approval.
After an order is in the hands of shipping carrier we are not responsible for lost, stolen or damaged packaging. Please contact your local post office if you do encounter any problems. Please make sure your address is correct at check out, as we are not responsible for making sure this is correct.